@conference { ISI:000361005100095,
	title = {The impact of data accuracy on user-perceived business service{\textquoteright}s quality},
	booktitle = {PROCEEDINGS OF THE 2015 10TH IBERIAN CONFERENCE ON INFORMATION SYSTEMS AND TECHNOLOGIES (CISTI 2015)},
	year = {2015},
	note = {10th Iberian Conference on Information Systems and Technologies (CISTI), Univ Aveiro, Sch Technol \& Agueda Management, Agueda, PORTUGAL, JUN 17-20, 2015},
	publisher = {Iberian Assoc Syst Informat Technol},
	organization = {Iberian Assoc Syst Informat Technol},
	abstract = {As business processes have become increasingly automated, data quality becomes the limiting and penalizing factor in the business service{\textquoteright}s overall quality, and thus impacts customer satisfaction, whether it is an end-user, an institutional partner or a regulatory authority. The available research that is related to business services{\textquoteright} quality paid very little attention to the impact of poor data quality on good services delivery and customer satisfaction, and to the calculation of the optimal level of data quality. The aim of this paper is to present a customer-oriented approach that will help to understand and analyze how an organization business service{\textquoteright}s overall quality is linked to the quality of upstream business processes and of data objects in use. This paper also introduces a calculation framework that allows the identification of an optimal level of data quality - data accuracy dimension in the case of this paper - taking into account the business processes{\textquoteright} execution accuracy and data accuracy.},
	author = {Belhiah, Meryam and Bounabat, Bouchaib and Achchab, Said},
	editor = {Rocha, A and Dias, GP and Martins, A and Reis, LP and Cota, MP}
}
@conference { ISI:000380620300095,
	title = {The impact of data accuracy on user-perceived business service{\textquoteright}s quality},
	booktitle = {2015 10TH IBERIAN CONFERENCE ON INFORMATION SYSTEMS AND TECHNOLOGIES (CISTI)},
	series = {Iberian Conference on Information Systems and Technologies},
	year = {2015},
	note = {10th Iberian Conference on Information Systems and Technologies (CISTI), Univ Aveiro, Sch Technol \& Agueda Management, Agueda, PORTUGAL, JUN 17-20, 2015},
	publisher = {Iberian Assoc Syst Informat Technol},
	organization = {Iberian Assoc Syst Informat Technol},
	abstract = {As business processes have become increasingly automated, data quality becomes the limiting and penalizing factor in the business service{\textquoteright}s overall quality, and thus impacts customer satisfaction, whether it is an end-user, an institutional partner or a regulatory authority. The available research that is related to business services{\textquoteright} quality paid very little attention to the impact of poor data quality on good services delivery and customer satisfaction, and to the calculation of the optimal level of data quality. The aim of this paper is to present a customer-oriented approach that will help to understand and analyze how an organization business service{\textquoteright}s overall quality is linked to the quality of upstream business processes and of data objects in use. This paper also introduces a calculation framework that allows the identification of an optimal level of data quality - data accuracy dimension in the case of this paper - taking into account the business processes{\textquoteright} execution accuracy and data accuracy.},
	isbn = {978-1-4799-8330-8},
	issn = {2166-0727},
	author = {Belhiah, Meryam and Bounabat, Bouchaib and Achchab, Said},
	editor = {Rocha, A and Dias, GP and Martins, A and Reis, LP and Cota, MP}
}
@conference { ISI:000354299300007,
	title = {Model and Application Architecture Indicators of Evaluation the Enterprise Architecture},
	booktitle = {NEW PERSPECTIVES IN INFORMATION SYSTEMS AND TECHNOLOGIES, VOL 2},
	series = {Advances in Intelligent Systems and Computing},
	volume = {276},
	year = {2014},
	note = {World Conference on Information Systems and Technologies (WorldCIST), Funchal, PORTUGAL, APR 15-18, 2014},
	pages = {63-71},
	abstract = {Enterprise Architecture EA provides a {\textquoteleft}{\textquoteleft}knowledge base and support for decision making within the enterprise and it serves as the blueprint of current situation and strategy for future directions of the enterprise{{\textquoteright}{\textquoteright}}. The planning and modeling aspect of EA is already fairly well covered in the literature, while the evaluation and the attributes of EA quality have attracted less interest and yet enterprise architecture quality has been perceived as a prerequisite for realizing its benefits {[}6]. The principle goals of EA evaluation are to document the significance of the EA to decision makers, and to identify the development needs of the EA. However it is very difficult to find a complete method of evaluation in term of indicators of evaluation and which ensures the follow-up of all the stages of development of the architecture of company. This article presents a generic model of evaluation enterprise architecture. We do not want to use attributes directly because the model definition could vary in different organizations. Therefore, we introduce this artifact as an intermediate layer as not to limit the flexibility of evaluation.},
	isbn = {978-3-319-05948-8; 978-3-319-05947-1},
	issn = {2194-5357},
	doi = {10.1007/978-3-319-05948-8\_7},
	author = {Lakhrouit, Jihane and Baina, Karim and Benali, Khalid},
	editor = {Rocha, A and Correia, AM and Tan, FB and Stroetmann, KA}
}
