@conference {DBLP:conf/balt/OufkirFK16, title = {Knowledge Management Performance Measurement: {A} Generic Framework}, booktitle = {Databases and Information Systems - 12th International Baltic Conference, DB{\&}IS 2016, Riga, Latvia, July 4-6, 2016, Proceedings}, year = {2016}, pages = {242{\textendash}254}, doi = {10.1007/978-3-319-40180-5_17}, url = {http://dx.doi.org/10.1007/978-3-319-40180-5_17}, author = {Latifa Oufkir and Mounia Fredj and Ismail Kassou} }