@conference {Fath-Allah2016,
	title = {An E-government portals{\textquoteright} maturity model - Architectural and procedural views},
	booktitle = {SITA 2016 - 11th International Conference on Intelligent Systems: Theories and Applications},
	year = {2016},
	note = {cited By 0},
	abstract = {E-government portals are changing the way citizens are dealing with their governments. The e-government services can be executed by citizens without any location or time constraints, which results in great benefits for them. Therefore, agencies should follow worldwide e-government portals{\textquoteright} best practices that would contribute in the portals{\textquoteright} quality. E-government maturity models can be used for this purpose. The purpose of this paper is to propose an e-government portals{\textquoteright} maturity model that is based on a best practice model for e-government portals. This maturity model can help agencies identify their maturity rank by measuring the presence of those best practices. At the same time, the maturity model can provide guidelines and recommendations for agencies to move to an upper stage of maturity. {\textcopyright} 2016 IEEE.},
	doi = {10.1109/SITA.2016.7772272},
	url = {https://www.scopus.com/inward/record.uri?eid=2-s2.0-85010369791\&doi=10.1109\%2fSITA.2016.7772272\&partnerID=40\&md5=9042feeee58af2946ca1ad76185edb6a},
	author = {Fath-Allah, A.a and Cheikhi, L.a and Al-Qutaish, R.E.b and Idri, A.a}
}
@conference {Fath-Allah2016328,
	title = {A mapping between a BP model and an e-government portals{\textquoteright} maturity model},
	booktitle = {Proceedings of 2016 International Conference on Electrical and Information Technologies, ICEIT 2016},
	year = {2016},
	note = {cited By 0},
	pages = {328-333},
	abstract = {E-government portals are playing an important role in facilitating the citizens{\textquoteright} life. The e-government services can be executed by citizens without any time or location constraints, which results in great benefits for the citizens. Therefore, agencies should pay a special attention when designing, developing and maintaining those e-government portals. In order to achieve this, agencies need to follow worldwide e-government portals{\textquoteright} best practices that would contribute in the portals{\textquoteright} quality. E-government maturity models can be used for this purpose. The purpose of this paper is to propose an e-government portals{\textquoteright} maturity model that is based on a best practice model for e-government portals. {\textcopyright} 2016 IEEE.},
	doi = {10.1109/EITech.2016.7519615},
	url = {https://www.scopus.com/inward/record.uri?eid=2-s2.0-84992222180\&doi=10.1109\%2fEITech.2016.7519615\&partnerID=40\&md5=cd259a586d4e37b0c6447aa1206e75d4},
	author = {Fath-Allah, A.a and Cheikhi, L.a and Al-Qutaish, R.E.b and Idri, A.a}
}
@conference {Fath-Allah2015,
	title = {A theoretical e-government portals{\textquoteright} benchmarking framework},
	booktitle = {2015 10th International Conference on Intelligent Systems: Theories and Applications, SITA 2015},
	year = {2015},
	note = {cited By 0},
	abstract = {E-government benchmarking is the process of ranking e-government according to some agreed best practices. It can be used not only to benchmark but also to assess achievements and identify missing best practices for stakeholders. The purpose of this paper is to propose guidelines to build a new benchmarking framework for e-government portals. This framework is based on measurement of best practices using a best practice model. For this purpose, we have first identified and presented five examples of the benchmarking frameworks available in the literature. Based on the conducted comparison, the findings show that although the benchmarking frameworks are serving their intended purposes, they still suffer from some limitations. The paper also explains how the new framework overcomes these limitations. {\textcopyright} 2015 IEEE.},
	doi = {10.1109/SITA.2015.7358379},
	url = {https://www.scopus.com/inward/record.uri?eid=2-s2.0-84962415171\&doi=10.1109\%2fSITA.2015.7358379\&partnerID=40\&md5=b708ecadda763851cd774d01e3b2cd31},
	author = {Fath-Allah, A.a and Cheikhi, L.a and Al-Qutaish, R.E.b and Idri, A.a}
}
@article {Fath-Allah2014101,
	title = {E-government portals best practices: A comprehensive survey},
	journal = {Electronic Government},
	volume = {11},
	number = {1-2},
	year = {2014},
	note = {cited By 5},
	pages = {101-132},
	abstract = {An e-government portal is a website that is offering various useful electronic services to the citizens. With the traditional government portals (offices), the services provided to the citizens need a lot of paperwork and many officers are required to conduct such services, and also the citizens need to be present personally, which means they have to leave their jobs for many hours. Thus, making these services as electronic ones through the web will result in great savings for governmental entities and citizens. This paper exploring the e-government portal{\textquoteright}s best practices collected from research and industry. Although these best practices exist in the literature, they are not classified or grouped in a logical way. In addition, this paper aims to provide a structured overview of these best practices according to three categories of best practices (i.e., back-end, front-end, and external). Copyright {\textcopyright} 2014 Inderscience Enterprises Ltd.},
	doi = {10.1504/EG.2014.063316},
	url = {https://www.scopus.com/inward/record.uri?eid=2-s2.0-84904336187\&doi=10.1504\%2fEG.2014.063316\&partnerID=40\&md5=3bbc18ed114bf20b4e24d4c7c8ad0b91},
	author = {Fath-Allah, A.a and Cheikhi, L.a and Al-Qutaish, R.E.b and Idri, A.a}
}
