@conference { ISI:000361005100095,
	title = {The impact of data accuracy on user-perceived business service{\textquoteright}s quality},
	booktitle = {PROCEEDINGS OF THE 2015 10TH IBERIAN CONFERENCE ON INFORMATION SYSTEMS AND TECHNOLOGIES (CISTI 2015)},
	year = {2015},
	note = {10th Iberian Conference on Information Systems and Technologies (CISTI), Univ Aveiro, Sch Technol \& Agueda Management, Agueda, PORTUGAL, JUN 17-20, 2015},
	publisher = {Iberian Assoc Syst Informat Technol},
	organization = {Iberian Assoc Syst Informat Technol},
	abstract = {As business processes have become increasingly automated, data quality becomes the limiting and penalizing factor in the business service{\textquoteright}s overall quality, and thus impacts customer satisfaction, whether it is an end-user, an institutional partner or a regulatory authority. The available research that is related to business services{\textquoteright} quality paid very little attention to the impact of poor data quality on good services delivery and customer satisfaction, and to the calculation of the optimal level of data quality. The aim of this paper is to present a customer-oriented approach that will help to understand and analyze how an organization business service{\textquoteright}s overall quality is linked to the quality of upstream business processes and of data objects in use. This paper also introduces a calculation framework that allows the identification of an optimal level of data quality - data accuracy dimension in the case of this paper - taking into account the business processes{\textquoteright} execution accuracy and data accuracy.},
	author = {Belhiah, Meryam and Bounabat, Bouchaib and Achchab, Said},
	editor = {Rocha, A and Dias, GP and Martins, A and Reis, LP and Cota, MP}
}
@conference { ISI:000380620300095,
	title = {The impact of data accuracy on user-perceived business service{\textquoteright}s quality},
	booktitle = {2015 10TH IBERIAN CONFERENCE ON INFORMATION SYSTEMS AND TECHNOLOGIES (CISTI)},
	series = {Iberian Conference on Information Systems and Technologies},
	year = {2015},
	note = {10th Iberian Conference on Information Systems and Technologies (CISTI), Univ Aveiro, Sch Technol \& Agueda Management, Agueda, PORTUGAL, JUN 17-20, 2015},
	publisher = {Iberian Assoc Syst Informat Technol},
	organization = {Iberian Assoc Syst Informat Technol},
	abstract = {As business processes have become increasingly automated, data quality becomes the limiting and penalizing factor in the business service{\textquoteright}s overall quality, and thus impacts customer satisfaction, whether it is an end-user, an institutional partner or a regulatory authority. The available research that is related to business services{\textquoteright} quality paid very little attention to the impact of poor data quality on good services delivery and customer satisfaction, and to the calculation of the optimal level of data quality. The aim of this paper is to present a customer-oriented approach that will help to understand and analyze how an organization business service{\textquoteright}s overall quality is linked to the quality of upstream business processes and of data objects in use. This paper also introduces a calculation framework that allows the identification of an optimal level of data quality - data accuracy dimension in the case of this paper - taking into account the business processes{\textquoteright} execution accuracy and data accuracy.},
	isbn = {978-1-4799-8330-8},
	issn = {2166-0727},
	author = {Belhiah, Meryam and Bounabat, Bouchaib and Achchab, Said},
	editor = {Rocha, A and Dias, GP and Martins, A and Reis, LP and Cota, MP}
}
@article { ISI:000311773200010,
	title = {Interoperability optimization in healthcare collaboration networks},
	journal = {BIOMEDICAL ENGINEERING-BIOMEDIZINISCHE TECHNIK},
	volume = {57},
	number = {5},
	year = {2012},
	pages = {403-411},
	abstract = {Interoperability is one of the most challenging concerns that face healthcare information system (HIS) actors. Interoperability implementation in this context may be a data exchange interfacing, a service oriented interaction or even a composition of new composite healthcare processes. In fact, optimizing efforts of interoperability achievement is a key requirement to effectively setup, develop and evolve intra- and inter-organizational collaboration. To ensure interoperability project effectiveness, this paper proposes a modeling representation of health processes interoperability evolution. Interoperability degrees of involved automated processes are assessed using a ratio metric, taking into account all significant aspects, such as potentiality, compatibility and operational performance. Then, a particle swarm optimization algorithm (PSO) is used as a heuristic optimization method to find the best distribution of effort needed to establish an efficient healthcare collaborative network.},
	issn = {0013-5585},
	doi = {10.1515/bmt-2011-0118},
	author = {Alrajeh, Nabil A. and Elmir, Badr and Bounabat, Bouchaib and El Hami, Norelislam}
}
@article {6016823720110101,
	title = {Interoperability Monitoring for eGovernment Service Delivery Based on Enterprise Architecture.},
	journal = {Proceedings of the European Conference on Information Management \& Evaluation},
	year = {2011},
	pages = {169 - 180},
	abstract = {Public administration has to prepare itself to deliver fully integrated eGovernment services. This delivery often requires cooperation via business processes interoperability across two or more departments. In this context, public departments and agencies need to implement interoperability using enterprise architecture techniques to structure business processes, and service oriented models to achieve their integration. Thus, it{\textquoteright}s quite interesting to adopt enterprise architecture paradigm and techniques to analyse, track and control the evolution degree of processes interoperability from the existing "as-is" state to the future "to-be" state. The present paper proposes a periodic monitoring approach based on an assessment method which considers three main aspects of interoperation: 1. Potentiality, reflecting the preparation to interoperate. The objective is to foster interoperation readiness by eliminating barriers that may obstruct the interaction. 2. Compatibility, referring to int},
	keywords = {and eHealth, communication, Computer software, enterprise architecture, integrated public eService, Internet, Internetworking (Telecommunication), interoperability assessment, Local government, Organizational governance, periodic monitoring, Public administration, Public hospitals},
	url = {http://search.ebscohost.com/login.aspx?direct=true\&db=bth\&AN=60168237\&site=ehost-live},
	author = {Elmir, Badr and Alrajeh, Nabil and Bounabat, Bouchaib}
}
