@conference { ISI:000392439200033,
	title = {Proposal of a modeling approach and a set of KPI to the drug supply chain within the hospital},
	booktitle = {PROCEEDINGS OF THE 3RD IEEE INTERNATIONAL CONFERENCE ON LOGISTICS OPERATIONS MANAGEMENT (GOL{\textquoteright}16)},
	year = {2016},
	note = {3rd IEEE International Conference on Logistics Operations Management (GOL), Fes, MOROCCO, MAY 23-25, 2016},
	publisher = {Sidi Mohammed Ben Abdellah Univ Fes, Fac Sci \& Technol; Mohammed V Univ Rabat, ENSIAS Sch; Univ Havre; IEEE},
	organization = {Sidi Mohammed Ben Abdellah Univ Fes, Fac Sci \& Technol; Mohammed V Univ Rabat, ENSIAS Sch; Univ Havre; IEEE},
	abstract = {The hospital is a complex system where many actors are involved; The challenges that this environment is facing justify the focus on this research subject. The contribution of the paper includes a proposition of a four-level model, that describes the hospital drug supply chain, based on the combination of the Supply Chain Operation Reference (SCOR) and Business Process Modelling Notation (BPMN), and the identification of a set of key performance indicators (KPI) that assess how well the drugs management process within the hospital are effective and efficient and how to improve them.},
	isbn = {978-1-4673-8571-8},
	author = {Mezouar, Houda and El Afia, Abdellatif and Chiheb, Radouane and Ouzayd, Fatima},
	editor = {Alaoui, AE and Benadada, Y and Boukachour, J}
}
