@conference { ISI:000385280000017,
	title = {Toward a Measurement Based E-Government Portals{\textquoteright} Benchmarking Framework},
	booktitle = {PROCEEDINGS OF THE MEDITERRANEAN CONFERENCE ON INFORMATION \& COMMUNICATION TECHNOLOGIES 2015 (MEDCT 2015), VOL 2},
	series = {Lecture Notes in Electrical Engineering},
	volume = {381},
	year = {2016},
	note = {Mediterranean Conference on Information and Communication Technologies (MedCT), Saidia, MOROCCO, MAY 07-09, 2015},
	pages = {161-169},
	abstract = {E-government benchmarking is the process of classifying e-government according to agreed best practices or standards. It can help agencies enhance their portals{\textquoteright} quality by identifying the missing best practices, and providing guidelines to implement them. The aim of this paper is to introduce a benchmarking framework for e-government portals based on measurement of best practices. We have first identified and presented two examples of the benchmarking frameworks available in the literature. Based on the comparison conducted, the findings show that although the benchmarking frameworks are serving their intended purposes, they still suffer from some limitations. The paper also highlights how the new framework differs from the other frameworks and overcomes their limitations.},
	isbn = {978-3-319-30298-0; 978-3-319-30296-6},
	issn = {1876-1100},
	doi = {10.1007/978-3-319-30298-0\_17},
	author = {Fath-Allah, Abdoullah and Cheikhi, Laila and Al-Qutaish, Rafa E. and Idri, Ali},
	editor = {ElOualkadi, A and Choubani, F and ElMoussati, A}
}
@conference { ISI:000380409500005,
	title = {A Theoretical E-government Portals{\textquoteright} Benchmarking Framework},
	booktitle = {2015 10TH INTERNATIONAL CONFERENCE ON INTELLIGENT SYSTEMS: THEORIES AND APPLICATIONS (SITA)},
	year = {2015},
	note = {10th International Conference on Intelligent Systems - Theories and Applications (SITA), ENSIAS, Rabat, MOROCCO, OCT 20-21, 2015},
	publisher = {IEEE},
	organization = {IEEE},
	abstract = {E-government benchmarking is the process of ranking e-government according to some agreed best practices. It can be used not only to benchmark but also to assess achievements and identify missing best practices for stakeholders. The purpose of this paper is to propose guidelines to build a new benchmarking framework for e-government portals. This framework is based on measurement of best practices using a best practice model. For this purpose, we have first identified and presented five examples of the benchmarking frameworks available in the literature. Based on the conducted comparison, the findings show that although the benchmarking frameworks are serving their intended purposes, they still suffer from some limitations. The paper also explains how the new framework overcomes these limitations.},
	isbn = {978-1-5090-0220-7},
	author = {Fath-Allah, Abdoullah and Cheikhi, Laila and Al-Qutaish, Rafa E. and Idri, Ali}
}
