@conference { ISI:000391420300017,
	title = {An E-government Portals{\textquoteright} Maturity Model - Architectural and Procedural Views},
	booktitle = {2016 11TH INTERNATIONAL CONFERENCE ON INTELLIGENT SYSTEMS: THEORIES AND APPLICATIONS (SITA)},
	series = {International Conference on Intelligent Systems, Theories and Applications},
	year = {2016},
	note = {11th International Conference on Intelligent Systems - Theories and Applications (SITA), Mohammedia, MOROCCO, OCT 19-20, 2016},
	publisher = {IEEE; Univ Hassan Casablanca; IEEE Morocco Sect; Fac Sci Tech Mohammedia},
	organization = {IEEE; Univ Hassan Casablanca; IEEE Morocco Sect; Fac Sci Tech Mohammedia},
	abstract = {E-government portals are changing the way citizens are dealing with their governments. The e-government services can be executed by citizens without any location or time constraints, which results in great benefits for them. Therefore, agencies should follow worldwide e-government portals{\textquoteright} best practices that would contribute in the portals{\textquoteright} quality. E-government maturity models can be used for this purpose. The purpose of this paper is to propose an e-government portals{\textquoteright} maturity model that is based on a best practice model for e-government portals. This maturity model can help agencies identify their maturity rank by measuring the presence of those best practices. At the same time, the maturity model can provide guidelines and recommendations for agencies to move to an upper stage of maturity.},
	isbn = {978-1-5090-5781-8},
	issn = {2378-2528},
	author = {Fath-Allah, Abdoullah and Cheikhi, Laila and Al-Qutaish, Rafa E. and Idri, Ali}
}
@conference { ISI:000391354500056,
	title = {A Mapping Between a BP model and an E-government Portals{\textquoteright} Maturity Model},
	booktitle = {2016 INTERNATIONAL CONFERENCE ON ELECTRICAL AND INFORMATION TECHNOLOGIES (ICEIT)},
	year = {2016},
	note = {2nd International Conference on Electrical and Information Technologies (ICEIT), Tangier, MOROCCO, MAY 04-07, 2016},
	pages = {326-331},
	abstract = {E-government portals are playing an important role in facilitating the citizens{\textquoteright} life. The e-government services can be executed by citizens without any time or location constraints, which results in great benefits for the citizens. Therefore, agencies should pay a special attention when designing, developing and maintaining those e-government portals. In order to achieve this, agencies need to follow worldwide e-government portals{\textquoteright} best practices that would contribute in the portals{\textquoteright} quality. E-government maturity models can be used for this purpose. The purpose of this paper is to propose an e-government portals{\textquoteright} maturity model that is based on a best practice model for e-government portals.},
	isbn = {978-1-4673-8469-8},
	author = {Fath-Allah, Labdoullah and Cheikhi, Laila and Al-Qutaish, Rafa E. and Idri, Ali},
	editor = {Essaaidi, M and ElHani, S}
}
@conference { ISI:000385280000017,
	title = {Toward a Measurement Based E-Government Portals{\textquoteright} Benchmarking Framework},
	booktitle = {PROCEEDINGS OF THE MEDITERRANEAN CONFERENCE ON INFORMATION \& COMMUNICATION TECHNOLOGIES 2015 (MEDCT 2015), VOL 2},
	series = {Lecture Notes in Electrical Engineering},
	volume = {381},
	year = {2016},
	note = {Mediterranean Conference on Information and Communication Technologies (MedCT), Saidia, MOROCCO, MAY 07-09, 2015},
	pages = {161-169},
	abstract = {E-government benchmarking is the process of classifying e-government according to agreed best practices or standards. It can help agencies enhance their portals{\textquoteright} quality by identifying the missing best practices, and providing guidelines to implement them. The aim of this paper is to introduce a benchmarking framework for e-government portals based on measurement of best practices. We have first identified and presented two examples of the benchmarking frameworks available in the literature. Based on the comparison conducted, the findings show that although the benchmarking frameworks are serving their intended purposes, they still suffer from some limitations. The paper also highlights how the new framework differs from the other frameworks and overcomes their limitations.},
	isbn = {978-3-319-30298-0; 978-3-319-30296-6},
	issn = {1876-1100},
	doi = {10.1007/978-3-319-30298-0\_17},
	author = {Fath-Allah, Abdoullah and Cheikhi, Laila and Al-Qutaish, Rafa E. and Idri, Ali},
	editor = {ElOualkadi, A and Choubani, F and ElMoussati, A}
}
@conference { ISI:000386649000017,
	title = {A Validation of a Measurement Based E-government Portals{\textquoteright} Maturity Model},
	booktitle = {2016 42ND EUROMICRO CONFERENCE ON SOFTWARE ENGINEERING AND ADVANCED APPLICATIONS (SEAA)},
	year = {2016},
	note = {42nd Euromicro Conference Series on Software Engineering and Advanced Applications (SEAA), Limassol, CYPRUS, AUG 31-SEP 02, 2016},
	pages = {100-107},
	publisher = {Univ Cyprus; Technolog Educ Inst Western Greece},
	organization = {Univ Cyprus; Technolog Educ Inst Western Greece},
	abstract = {An e-government portal{\textquoteright}s maturity model is a set of stages (from basic to advanced ones) that determines the maturity of e-government portals. In fact, these models can be used to provide directions and recommendations for agencies to improve their portals{\textquoteright} maturity. However, before choosing a maturity model by any agency, it is important to know to which extent the e-government community agree or disagree with the model. In previous research studies, we have built an e-government portals{\textquoteright} maturity model that is based on a best practice model. The aim of this paper is to validate this new model by e-government experts using a survey to prove that the model is valid and reliable. For this purpose, we have described the components of this model, and the previous work that has been done to build it. Based on the results of the survey, our findings show that the new model has proven its validity.},
	isbn = {978-1-5090-2819-1},
	doi = {10.1109/SEAA.2016.38},
	author = {Fath-Allah, Abdoullah and Cheikhi, Laila and Al-Qutaish, Rafa E. and Idri, Ali}
}
@article {10368063820150701,
	title = {E-Government Portals Maturity Models: A Best Practices{\textquoteright} Coverage Perspective.},
	journal = {Journal of Software (1796217X)},
	volume = {10},
	number = {7},
	year = {2015},
	pages = {805 - 824},
	abstract = {E-government is a field where oriented practice is considered crucial for its prosperity. Therefore, best practices are considered among the success factors of e-government portals. To this end, e-government maturity models can be used to provide guidance and guidelines to identify those best practices. After an extensive literature review, we have collected both; the e-government portals{\textquoteright} best practices and organized them according to their purposes in an e-Government Portals{\textquoteright} Best Practice Model (eGPBPM), and the set of 25 maturity models best practices in two separated previous published studies. The eGPBPM is composed of four best practice categories including: back-end, Web design, Web content and external. Moreover, each maturity model has several stages of maturity and each stage include a set of best practices used to rank the maturity of e-government portals. The goal of this paper is to identify the extent to which e-government maturity models are covering the best practices},
	keywords = {best practices, Capability maturity model (Computer software), E-Government, e-government portal, Information \& communication technologies, Internet in public administration, maturity model, Web design, Web portals},
	issn = {1796217X},
	url = {http://search.ebscohost.com/login.aspx?direct=true\&db=iih\&AN=103680638\&site=ehost-live},
	author = {Fath-Allah, Abdoullah and Cheikhi, Laila and Al-Qutaish, Rafa E. and Idri, Ali}
}
@conference { ISI:000380409500005,
	title = {A Theoretical E-government Portals{\textquoteright} Benchmarking Framework},
	booktitle = {2015 10TH INTERNATIONAL CONFERENCE ON INTELLIGENT SYSTEMS: THEORIES AND APPLICATIONS (SITA)},
	year = {2015},
	note = {10th International Conference on Intelligent Systems - Theories and Applications (SITA), ENSIAS, Rabat, MOROCCO, OCT 20-21, 2015},
	publisher = {IEEE},
	organization = {IEEE},
	abstract = {E-government benchmarking is the process of ranking e-government according to some agreed best practices. It can be used not only to benchmark but also to assess achievements and identify missing best practices for stakeholders. The purpose of this paper is to propose guidelines to build a new benchmarking framework for e-government portals. This framework is based on measurement of best practices using a best practice model. For this purpose, we have first identified and presented five examples of the benchmarking frameworks available in the literature. Based on the conducted comparison, the findings show that although the benchmarking frameworks are serving their intended purposes, they still suffer from some limitations. The paper also explains how the new framework overcomes these limitations.},
	isbn = {978-1-5090-0220-7},
	author = {Fath-Allah, Abdoullah and Cheikhi, Laila and Al-Qutaish, Rafa E. and Idri, Ali}
}
@article {7391589120120201,
	title = {Software Productivity: Harmonization in ISO/IEEE Software Engineering Standards.},
	journal = {Journal of Software (1796217X)},
	volume = {7},
	number = {2},
	year = {2012},
	pages = {462 - 470},
	abstract = {The software productivity is an important key of software quality factors. The productivity measure has become a tool for managers since it is used to compare the performance between different companies (benchmarking) and to compare the efficiency of different developers in the same company. Therefore, it allows doing strategic planning and decision making based on such measurement. A variety of international standardization bodies such as IEEE and ISO as well as software engineering researchers have proposed a set of factors which influence the software productivity attribute, and also a set of measures to evaluate it. However, there is no unique model that integrates all the software productivity best practices. The aim of this paper is to survey the available international standards and research work on software productivity and figure out the key differences in order to propose a standards-based model. Such model will include the set of quality attributes that could be used to ref},
	keywords = {Benchmark problems (Computer science), Computer programmers, Decision making, IEEE 802.11 (Standard), IEEE Std. 1045, International Organization for Standardization, ISO 9126, Measurement, Measurements, Productivity Drivers, Quality Attributes, Quality Models, Software Developers Productivity, Standards},
	issn = {1796217X},
	url = {http://search.ebscohost.com/login.aspx?direct=true\&db=iih\&AN=73915891\&site=ehost-live},
	author = {Cheikhi, Laila and Al-Qutaish, Rafa E. and Idri, Ali}
}
