@conference { ISI:000389806000017,
	title = {Knowledge Management Performance Measurement: A Generic Framework},
	booktitle = {DATABASES AND INFORMATION SYSTEMS, DB\&IS 2016},
	series = {Communications in Computer and Information Science},
	volume = {615},
	year = {2016},
	note = {12th International Baltic Conference on Databases and Information Systems (DB and IS), Riga, LATVIA, JUL 04-06, 2016},
	pages = {242-254},
	publisher = {Univ Latvia, Fac Comp; Exigen Serv Latvia; IEEE; Springer},
	organization = {Univ Latvia, Fac Comp; Exigen Serv Latvia; IEEE; Springer},
	abstract = {This theoretical article aims to propose a generic framework for measuring performance of Knowledge Management (KM) projects based on critical literature review. The proposed framework fills the existing gap on KM performance measurement in two points: (i) it provides a generic tool that is able to assess all kinds of KM project as well as the overall organization KM, (ii) it assesses KM projects according to KM objectives in a generic manner. Our framework (GKMPM) relies on a process reference model that provides a KM common understanding in a process based view. It is based on a goal-oriented measurement approach and considers that KM performance dimensions are stakeholder{\textquoteright}s objectives. The framework application follows a procedural approach that begins with the KM project modelling, followed by the objectives prioritization. The next step consists of collecting and analysing data for pre-designed measures, and produces a set of key performance indicators (KPIs) related to the KM project processes and in accordance with its objectives.},
	isbn = {978-3-319-40180-5; 978-3-319-40179-9},
	issn = {1865-0929},
	doi = {10.1007/978-3-319-40180-5\_17},
	author = {Oufkir, Latifa and Fredj, Mounia and Kassou, Ismail},
	editor = {Arnicans, G and Arnicane, V and Borzovs, J and Niedrite, L}
}
@conference { ISI:000381172301090,
	title = {Towards A Reference Model for Knowledge Management Performance Measurement},
	booktitle = {INNOVATION MANAGEMENT AND EDUCATION EXCELLENCE VISION 2020: FROM REGIONAL DEVELOPMENT SUSTAINABILITY TO GLOBAL ECONOMIC GROWTH, VOLS I - VI},
	year = {2016},
	note = {27th International Business Information Management Association Conference, Milan, ITALY, MAY 04-05, 2016},
	pages = {2744-2755},
	abstract = {Knowledge Management (KM) projects are socio-technical systems that enable knowledge activities and ensure that the right knowledge gets to the right person at the right time. The growing number of KM applications confirms the need for a performance measurement model able to assess the diversity of KM initiatives in order to rationalize their usage. To the best of our knowledge, a generic KM model for performance measurement fitting any kind of KM projects is missing in the literature. Instead, existing approaches are specific to a particular KM project or assess the overall KM of the organization. In this paper, we propose a KM model for performance measurement that is built on existing KM models literature and enhanced with theoretical findings. It also follows the reference modelling design process in view of producing a high quality model.},
	isbn = {978-0-9860419-6-9},
	author = {Oufkir, Latifa and Fredj, Mounia and Kassou, Ismail},
	editor = {Soliman, KS}
}
@conference { ISI:000350287800033,
	title = {Linking Knowledge Management Valuation to Intellectual Capital: a conceptual study},
	booktitle = {2013 3RD INTERNATIONAL SYMPOSIUM ISKO-MAGHREB},
	year = {2013},
	note = {ISKO-Maghreb 3rd International Symposium, Marrakech, MOROCCO, NOV 08-09, 2013},
	publisher = {ISKO},
	organization = {ISKO},
	abstract = {Knowledge management (KM) and intellectual capital (IC) are two big research questions in nowadays management topics. In fact, the relation between these two subjects varies from analogy to complementarity. Defining these concepts remains for long years a controversy, because both topics imply different disciplines. And despite the multidisciplinary of the field, it is agreed that KM treats both knowledge as an object, and management as a set of tools and techniques. The association between these two aspects is the essence of KM. Whereas with the IC, the focus is much on the effect and value generated by the intellectual asset, which implies a notion of valuation and measurement. The relationship between concepts of IC and KM needs to be redefined in view of field progress. In our paper, we assume that {\textquoteleft}{\textquoteleft}IC is suited to KM valuation and performance measurement{{\textquoteright}{\textquoteright}}: a conceptual review of the literature within this work should give foundation to this hypothesis. Further foreseen analytical verification may empower it to be a basic rule on the design of future KM valuation indicators.},
	isbn = {978-1-4799-3392-1},
	author = {Oufkir, Latifa and Fredj, Mounia and Kassou, Ismail}
}
