@conference {Boukhayma202037,
	title = {Evaluating Ongoing Decision Support System: A Case Study},
	booktitle = {ACM International Conference Proceeding Series},
	year = {2020},
	note = {cited By 0},
	pages = {37-42},
	abstract = {The aim of this paper is to put into practice a framework we proposed in an earlier work for evaluating on-going decision support systems. The framework serves as a base for a method to compute evaluation criteria scores using an AHP model. The paper also illustrates the automation of this method into a tool to enable GASCO company to choose between two already implemented DSSs in order to reduce IT operating cost. The evaluation covers three axes: Process, outcome and decision maker metrics. The results highlight the importance of using users{\textquoteright} learning as a measure to determine DSS success. {\textcopyright} 2020 ACM.},
	keywords = {Decision makers, Decision making, Decision support systems, Evaluation criteria, Intelligent systems, Three axes},
	doi = {10.1145/3419604.3419802},
	url = {https://www.scopus.com/inward/record.uri?eid=2-s2.0-85096414260\&doi=10.1145\%2f3419604.3419802\&partnerID=40\&md5=d07ab659252fea5554cc22b2500955cb},
	author = {Boukhayma, K. and Idrissi, M.A.J. and Benhiba, L.}
}
