@conference {Boukhayma202037, title = {Evaluating Ongoing Decision Support System: A Case Study}, booktitle = {ACM International Conference Proceeding Series}, year = {2020}, note = {cited By 0}, pages = {37-42}, abstract = {The aim of this paper is to put into practice a framework we proposed in an earlier work for evaluating on-going decision support systems. The framework serves as a base for a method to compute evaluation criteria scores using an AHP model. The paper also illustrates the automation of this method into a tool to enable GASCO company to choose between two already implemented DSSs in order to reduce IT operating cost. The evaluation covers three axes: Process, outcome and decision maker metrics. The results highlight the importance of using users{\textquoteright} learning as a measure to determine DSS success. {\textcopyright} 2020 ACM.}, keywords = {Decision makers, Decision making, Decision support systems, Evaluation criteria, Intelligent systems, Three axes}, doi = {10.1145/3419604.3419802}, url = {https://www.scopus.com/inward/record.uri?eid=2-s2.0-85096414260\&doi=10.1145\%2f3419604.3419802\&partnerID=40\&md5=d07ab659252fea5554cc22b2500955cb}, author = {Boukhayma, K. and Idrissi, M.A.J. and Benhiba, L.} } @article {Boukhayma2018800, title = {Evaluating decision support systems{\textquoteright} effect on user learning: An exploratory study}, journal = {Advances in Intelligent Systems and Computing}, volume = {746}, year = {2018}, pages = {800-809}, doi = {10.1007/978-3-319-77712-2_75}, url = {https://www.scopus.com/inward/record.uri?eid=2-s2.0-85045293403\&doi=10.1007\%2f978-3-319-77712-2_75\&partnerID=40\&md5=0f719cc177883091f3b6b25541ed92ae}, author = {Boukhayma, K. and Elmanouar, A.} } @conference {Boukhayma2016404, title = {Evaluating decision support systems}, booktitle = {International Conference on Intelligent Systems Design and Applications, ISDA}, volume = {2016-June}, year = {2016}, note = {cited By 0}, pages = {404-408}, abstract = {Decision support systems is a well-established research topic. In the pursuit of successful decision support systems implementation, research has been actively carried to identify Evaluation methods. This paper reviews Decision support systems with a focus on evaluation. The literature review presents a comparative study of different frameworks and approaches to perform the evaluation process: Multifaceted, Sequential and General. By the mean of examples, we summarize a set of newer methods proposed to overcome the limitations of these approaches and we identify areas that need to be addressed in the future. {\textcopyright} 2015 IEEE.}, doi = {10.1109/ISDA.2015.7489263}, url = {https://www.scopus.com/inward/record.uri?eid=2-s2.0-84978419511\&doi=10.1109\%2fISDA.2015.7489263\&partnerID=40\&md5=6cb593c5d0bcec4780caac8a099f942f}, author = {Boukhayma, K. and Elmanouar, A.} }