@conference {Fath-Allah2016,
	title = {An E-government portals{\textquoteright} maturity model - Architectural and procedural views},
	booktitle = {SITA 2016 - 11th International Conference on Intelligent Systems: Theories and Applications},
	year = {2016},
	note = {cited By 0},
	abstract = {E-government portals are changing the way citizens are dealing with their governments. The e-government services can be executed by citizens without any location or time constraints, which results in great benefits for them. Therefore, agencies should follow worldwide e-government portals{\textquoteright} best practices that would contribute in the portals{\textquoteright} quality. E-government maturity models can be used for this purpose. The purpose of this paper is to propose an e-government portals{\textquoteright} maturity model that is based on a best practice model for e-government portals. This maturity model can help agencies identify their maturity rank by measuring the presence of those best practices. At the same time, the maturity model can provide guidelines and recommendations for agencies to move to an upper stage of maturity. {\textcopyright} 2016 IEEE.},
	doi = {10.1109/SITA.2016.7772272},
	url = {https://www.scopus.com/inward/record.uri?eid=2-s2.0-85010369791\&doi=10.1109\%2fSITA.2016.7772272\&partnerID=40\&md5=9042feeee58af2946ca1ad76185edb6a},
	author = {Fath-Allah, A.a and Cheikhi, L.a and Al-Qutaish, R.E.b and Idri, A.a}
}
@article {Fath-Allah2014101,
	title = {E-government portals best practices: A comprehensive survey},
	journal = {Electronic Government},
	volume = {11},
	number = {1-2},
	year = {2014},
	note = {cited By 5},
	pages = {101-132},
	abstract = {An e-government portal is a website that is offering various useful electronic services to the citizens. With the traditional government portals (offices), the services provided to the citizens need a lot of paperwork and many officers are required to conduct such services, and also the citizens need to be present personally, which means they have to leave their jobs for many hours. Thus, making these services as electronic ones through the web will result in great savings for governmental entities and citizens. This paper exploring the e-government portal{\textquoteright}s best practices collected from research and industry. Although these best practices exist in the literature, they are not classified or grouped in a logical way. In addition, this paper aims to provide a structured overview of these best practices according to three categories of best practices (i.e., back-end, front-end, and external). Copyright {\textcopyright} 2014 Inderscience Enterprises Ltd.},
	doi = {10.1504/EG.2014.063316},
	url = {https://www.scopus.com/inward/record.uri?eid=2-s2.0-84904336187\&doi=10.1504\%2fEG.2014.063316\&partnerID=40\&md5=3bbc18ed114bf20b4e24d4c7c8ad0b91},
	author = {Fath-Allah, A.a and Cheikhi, L.a and Al-Qutaish, R.E.b and Idri, A.a}
}
