@conference { ISI:000391420300017,
	title = {An E-government Portals{\textquoteright} Maturity Model - Architectural and Procedural Views},
	booktitle = {2016 11TH INTERNATIONAL CONFERENCE ON INTELLIGENT SYSTEMS: THEORIES AND APPLICATIONS (SITA)},
	series = {International Conference on Intelligent Systems, Theories and Applications},
	year = {2016},
	note = {11th International Conference on Intelligent Systems - Theories and Applications (SITA), Mohammedia, MOROCCO, OCT 19-20, 2016},
	publisher = {IEEE; Univ Hassan Casablanca; IEEE Morocco Sect; Fac Sci Tech Mohammedia},
	organization = {IEEE; Univ Hassan Casablanca; IEEE Morocco Sect; Fac Sci Tech Mohammedia},
	abstract = {E-government portals are changing the way citizens are dealing with their governments. The e-government services can be executed by citizens without any location or time constraints, which results in great benefits for them. Therefore, agencies should follow worldwide e-government portals{\textquoteright} best practices that would contribute in the portals{\textquoteright} quality. E-government maturity models can be used for this purpose. The purpose of this paper is to propose an e-government portals{\textquoteright} maturity model that is based on a best practice model for e-government portals. This maturity model can help agencies identify their maturity rank by measuring the presence of those best practices. At the same time, the maturity model can provide guidelines and recommendations for agencies to move to an upper stage of maturity.},
	isbn = {978-1-5090-5781-8},
	issn = {2378-2528},
	author = {Fath-Allah, Abdoullah and Cheikhi, Laila and Al-Qutaish, Rafa E. and Idri, Ali}
}
@article {10368063820150701,
	title = {E-Government Portals Maturity Models: A Best Practices{\textquoteright} Coverage Perspective.},
	journal = {Journal of Software (1796217X)},
	volume = {10},
	number = {7},
	year = {2015},
	pages = {805 - 824},
	abstract = {E-government is a field where oriented practice is considered crucial for its prosperity. Therefore, best practices are considered among the success factors of e-government portals. To this end, e-government maturity models can be used to provide guidance and guidelines to identify those best practices. After an extensive literature review, we have collected both; the e-government portals{\textquoteright} best practices and organized them according to their purposes in an e-Government Portals{\textquoteright} Best Practice Model (eGPBPM), and the set of 25 maturity models best practices in two separated previous published studies. The eGPBPM is composed of four best practice categories including: back-end, Web design, Web content and external. Moreover, each maturity model has several stages of maturity and each stage include a set of best practices used to rank the maturity of e-government portals. The goal of this paper is to identify the extent to which e-government maturity models are covering the best practices},
	keywords = {best practices, Capability maturity model (Computer software), E-Government, e-government portal, Information \& communication technologies, Internet in public administration, maturity model, Web design, Web portals},
	issn = {1796217X},
	url = {http://search.ebscohost.com/login.aspx?direct=true\&db=iih\&AN=103680638\&site=ehost-live},
	author = {Fath-Allah, Abdoullah and Cheikhi, Laila and Al-Qutaish, Rafa E. and Idri, Ali}
}
