Recommendation System Issues, Approaches and Challenges Based on User Reviews

With the ever-increasing volume of online information, recommender systems have been effective as a strategy to overcome information overload. They have a wide range of applications in many fields, including e-learning, e-commerce, e-government and scientific research. Recommender systems are search engines that are based on the user's browsing history to suggest a product that expresses their interests. Being usually in the form of textual comments and ratings, such reviews are a valuable source of information about users' perceptions. Recommender systems (RSs) apply various approaches to predict users' interest on information, products and services among a huge amount of available items. In this paper, we will describe the recommender system, discuss ongoing research in this field, and address the challenges, limitations and the techniques adopted. This paper also discusses how review texts are interpreted to solve some of the major problems with traditional recommendation techniques. To assess the value of a recommender system, qualitative evaluation measures are discussed as well in this research. Based on a series of selected articles published between 2008 and 2020, the study allowed us to conclude that the efficiency of RSs is strongly centered on the control of information context, the operated exploration algorithm, the method, and the type of processed data in addition to the information on users' trust. © 2022 River Publishers. All rights reserved.