DIGITAL TRANSFORMATION: COMPLEXITY AND NEED FOR A FRAMEWORK FOR ITS MANAGEMENT

Digital Transformation has become an imperative for most organizations. It is a journey that has been induced by the accelerated pace of technological developments (Data, Cloud, IA, ML, RPA, Agility, …). The integration of these technologies in almost every industry has fundamentally changed the operational processes of companies. It impacts business levels, starting with business models and ending with the customer journey. The adoption of these technologies has also offered an opportunity for these companies to grow, increase agility, strengthen governance models by eliminating traditional silos and ensure better knowledge and proximity to the customer. This theme, "Digital transformation", has been very widely covered in recent years, it has aroused great interest in research both in academia and in practice and has been the subject of several studies. This is a very complex subject and many question marks remain, particularly on the definition of digital transformation, we have identified more than 100 definitions spread over time and between sectors of activity. To approach it properly, it is essential to define or describe the Digital Transformation well first. The main objective of this article is to give a general review of the systematic literature on Digital Transformation, to bring together the different definitions given and to propose a metamodel to explain this notion and show the interactions between the different concepts concerned by this concept. Through this metamodel, we will show the complexity of this transformation and the need to use a Framework for the management of the Digital Transformation. © 2022 CURRAN-CONFERENCE. All rights reserved.