Evaluating Ongoing Decision Support System: A Case Study

Titre	Evaluating Ongoing Decision Support System: A Case Study
Publication Type	Conference Paper
Year of Publication	2020
Authors	Boukhayma, K, Idrissi, MAJ, Benhiba, L
Conference Name	ACM International Conference Proceeding Series
Mots-clés	Decision makers, Decision making, Decision support systems, Evaluation criteria, Intelligent systems, Three axes
Abstract	The aim of this paper is to put into practice a framework we proposed in an earlier work for evaluating on-going decision support systems. The framework serves as a base for a method to compute evaluation criteria scores using an AHP model. The paper also illustrates the automation of this method into a tool to enable GASCO company to choose between two already implemented DSSs in order to reduce IT operating cost. The evaluation covers three axes: Process, outcome and decision maker metrics. The results highlight the importance of using users' learning as a measure to determine DSS success. © 2020 ACM.
URL	https://www.scopus.com/inward/record.uri?eid=2-s2.0-85096414260&doi=10.1145%2f3419604.3419802&partnerID=40&md5=d07ab659252fea5554cc22b2500955cb
DOI	10.1145/3419604.3419802