Interoperability Monitoring for eGovernment Service Delivery Based on Enterprise Architecture.

Public administration has to prepare itself to deliver fully integrated eGovernment services. This delivery often requires cooperation via business processes interoperability across two or more departments. In this context, public departments and agencies need to implement interoperability using enterprise architecture techniques to structure business processes, and service oriented models to achieve their integration. Thus, it's quite interesting to adopt enterprise architecture paradigm and techniques to analyse, track and control the evolution degree of processes interoperability from the existing "as-is" state to the future "to-be" state. The present paper proposes a periodic monitoring approach based on an assessment method which considers three main aspects of interoperation: 1. Potentiality, reflecting the preparation to interoperate. The objective is to foster interoperation readiness by eliminating barriers that may obstruct the interaction. 2. Compatibility, referring to int