Knowledge Management Performance Measurement: A Generic Framework

TitreKnowledge Management Performance Measurement: A Generic Framework
Publication TypeConference Paper
Year of Publication2016
AuthorsOufkir, L, Fredj, M, Kassou, I
EditorArnicans, G, Arnicane, V, Borzovs, J, Niedrite, L
Conference NameDATABASES AND INFORMATION SYSTEMS, DB&IS 2016
PublisherUniv Latvia, Fac Comp; Exigen Serv Latvia; IEEE; Springer
ISBN Number978-3-319-40180-5; 978-3-319-40179-9
Abstract

This theoretical article aims to propose a generic framework for measuring performance of Knowledge Management (KM) projects based on critical literature review. The proposed framework fills the existing gap on KM performance measurement in two points: (i) it provides a generic tool that is able to assess all kinds of KM project as well as the overall organization KM, (ii) it assesses KM projects according to KM objectives in a generic manner. Our framework (GKMPM) relies on a process reference model that provides a KM common understanding in a process based view. It is based on a goal-oriented measurement approach and considers that KM performance dimensions are stakeholder's objectives. The framework application follows a procedural approach that begins with the KM project modelling, followed by the objectives prioritization. The next step consists of collecting and analysing data for pre-designed measures, and produces a set of key performance indicators (KPIs) related to the KM project processes and in accordance with its objectives.

DOI10.1007/978-3-319-40180-5\_17
Revues: 

Partenaires

Localisation


Location map

Suivez-nous sur

  

Contactez-nous

ENSIAS

Avenue Mohammed Ben Abdallah Regragui, Madinat Al Irfane, BP 713, Agdal Rabat, Maroc

Résultat de recherche d'images pour "icone fax" Télécopie : (+212) 5 37 77 72 30

    Compteur de visiteurs:286,027
    Education - This is a contributing Drupal Theme
    Design by WeebPal.