Maturity Models Transition from eGovernment Interoperability to T-Government: Restyling Dynamic Public Services Through Integrated Transformation of Service Delivery

TitreMaturity Models Transition from eGovernment Interoperability to T-Government: Restyling Dynamic Public Services Through Integrated Transformation of Service Delivery
Publication TypeConference Paper
Year of Publication2011
AuthorsAichi, MMohyi Eddi, Kettani, MDafir Ech-
EditorKlun, M, Decman, M, Jukic, T
Conference NamePROCEEDINGS OF THE 11TH EUROPEAN CONFERENCE ON EGOVERNMENT
ISBN Number978-1-908272-00-3
Abstract

Transforming public services through a global, common, measurable, achievable vision and clear objectives, the use of Information and Communication Technology and referral to services focused on the citizens needs have an important effect on economic, social and cultural life across the country that extends globally. The aim of this paper is to outline the part of the transformation of government services by defining the guidelines for implementation and monitoring procedures necessary to support any model of maturity to ensure the successful transformation of public services in a safe flexible and adaptable. The model we seek to build is based on best practices in service management, governance, enterprise architecture, and implementation of Information Technology.

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