A theoretical e-government portals' benchmarking framework

TitreA theoretical e-government portals' benchmarking framework
Publication TypeConference Paper
Year of Publication2015
AuthorsFath-Allah, Aa, Cheikhi, La, Al-Qutaish, REb, Idri, Aa
Conference Name2015 10th International Conference on Intelligent Systems: Theories and Applications, SITA 2015

E-government benchmarking is the process of ranking e-government according to some agreed best practices. It can be used not only to benchmark but also to assess achievements and identify missing best practices for stakeholders. The purpose of this paper is to propose guidelines to build a new benchmarking framework for e-government portals. This framework is based on measurement of best practices using a best practice model. For this purpose, we have first identified and presented five examples of the benchmarking frameworks available in the literature. Based on the conducted comparison, the findings show that although the benchmarking frameworks are serving their intended purposes, they still suffer from some limitations. The paper also explains how the new framework overcomes these limitations. © 2015 IEEE.




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