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Towards a reference model for Knowledge Management performance measurement
Titre | Towards a reference model for Knowledge Management performance measurement |
Publication Type | Conference Paper |
Year of Publication | 2016 |
Authors | Oufkir, L, Fredj, M, Kassou, I |
Conference Name | Proceedings of the 27th International Business Information Management Association Conference - Innovation Management and Education Excellence Vision 2020: From Regional Development Sustainability to Global Economic Growth, IBIMA 2016 |
Abstract | Knowledge Management (KM) projects are socio-technical systems that enable knowledge activities and ensure that the right knowledge gets to the right person at the right time. The growing number of KM applications confirms the need for a performance measurement model able to assess the diversity of KM initiatives in order to rationalize their usage. To the best of our knowledge, a generic KM model for performance measurement fitting any kind of KM projects is missing in the literature. Instead, existing approaches are specific to a particular KM project or assess the overall KM of the organization. In this paper, we propose a KM model for performance measurement that is built on existing KM models literature and enhanced with theoretical findings. It also follows the reference modelling design process in view of producing a high quality model. Copyright © 2016 International Business Information Management Association
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URL | https://www.scopus.com/inward/record.uri?eid=2-s2.0-84984611689&partnerID=40&md5=6ee42ddfe7a2a3ce0b1f2f99f09aa05b |
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