Towards A Reference Model for Knowledge Management Performance Measurement

Knowledge Management (KM) projects are socio-technical systems that enable knowledge activities and ensure that the right knowledge gets to the right person at the right time. The growing number of KM applications confirms the need for a performance measurement model able to assess the diversity of KM initiatives in order to rationalize their usage. To the best of our knowledge, a generic KM model for performance measurement fitting any kind of KM projects is missing in the literature. Instead, existing approaches are specific to a particular KM project or assess the overall KM of the organization. In this paper, we propose a KM model for performance measurement that is built on existing KM models literature and enhanced with theoretical findings. It also follows the reference modelling design process in view of producing a high quality model.