Toward a Measurement Based E-Government Portals' Benchmarking Framework

E-government benchmarking is the process of classifying e-government according to agreed best practices or standards. It can help agencies enhance their portals' quality by identifying the missing best practices, and providing guidelines to implement them. The aim of this paper is to introduce a benchmarking framework for e-government portals based on measurement of best practices. We have first identified and presented two examples of the benchmarking frameworks available in the literature. Based on the comparison conducted, the findings show that although the benchmarking frameworks are serving their intended purposes, they still suffer from some limitations. The paper also highlights how the new framework differs from the other frameworks and overcomes their limitations.