A mapping between a BP model and an e-government portals' maturity model

E-government portals are playing an important role in facilitating the citizens' life. The e-government services can be executed by citizens without any time or location constraints, which results in great benefits for the citizens. Therefore, agencies should pay a special attention when designing, developing and maintaining those e-government portals. In order to achieve this, agencies need to follow worldwide e-government portals' best practices that would contribute in the portals' quality. E-government maturity models can be used for this purpose. The purpose of this paper is to propose an e-government portals' maturity model that is based on a best practice model for e-government portals. © 2016 IEEE.